top of page

SHIPPING & RETURNS

SHIPPING, PICKUP, RETURNS & EXCHANGES

Last Updated: September 20, 2026

​

Shipping Policy

Fast, Fresh & Made to Order

At Drip Rush, a lot of what we sell isn’t sitting on a warehouse shelf waiting to be thrown in a box. Many of our products are custom designed, produced, printed, embroidered, sublimated, or made specifically for your order.

That means turnaround times depend on the type of item you purchase.

​

In-Stock Merchandise

Items that are already in stock are generally processed and shipped within 7–10 business days.

Some items may ship sooner.

​

Custom, Team, Preorder & Made-to-Order Merchandise

Custom apparel, team orders, preorder merchandise, sublimated uniforms, personalized products, and other made-to-order items generally require approximately 21–28 days for production, processing, and delivery.

These are estimated turnaround times, not guaranteed delivery dates.

Large orders, holidays, supplier delays, shipping disruptions, customization changes, material availability, or other circumstances outside our control may extend the timeline.

If you need merchandise for a specific game, tournament, event, holiday, or deadline, please order as early as possible.

​

Preorders

Products offered through a preorder are produced after the preorder window closes.

Unless otherwise stated on the product listing, preorder items should generally be expected within approximately 21–28 days after the preorder window closes.

The estimated ship or pickup date listed with the preorder applies to the overall production batch and is not a guaranteed delivery date.

Orders placed after a preorder deadline may be:

  • Moved to a later production batch;

  • Subject to a longer turnaround time; or

  • Declined if production has already begun.

Once a preorder has been submitted for production, changes or cancellations may not be possible.

​

Shipping Updates

Tracking information will be provided when available.

Once your package has been transferred to the shipping carrier, delivery timing is controlled by the carrier.

Drip Rush is not responsible for carrier delays caused by weather, transportation issues, incorrect customer addresses, or other circumstances outside our control.

If tracking shows your package as delivered but you cannot locate it, contact the carrier and Drip Rush as soon as possible.

​

Double-Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned, delayed, or lost because the address provided at checkout was incorrect or incomplete, additional shipping charges may apply.

​

LOCAL PICKUP

Local pickup may be available for customers in the Lubbock, Texas area.

Available pickup locations and instructions will be provided with your order.

Some Drip Rush merchandise may be available for pickup at our retail booth or another designated Drip Rush pickup partner.

Please wait until you receive confirmation that your order is ready for pickup before attempting to collect it.

Identification or other order verification may be required.

Once merchandise has been released to you or your authorized pickup person, the order is considered delivered.

​

RETURN & EXCHANGE POLICY

Custom Drip = Custom Rules

A large portion of Drip Rush merchandise is created specifically for the person, team, school, organization, or event that ordered it.

Because of that, custom and made-to-order products cannot be returned or exchanged simply because you change your mind, ordered the wrong size, or no longer need the item.

​

The Following Sales Are Final Once Production Begins:

  • Custom uniforms;

  • Personalized apparel;

  • Items with names or numbers;

  • Team orders;

  • Preorder merchandise;

  • Sublimated apparel;

  • Custom DTF apparel;

  • Embroidered merchandise;

  • Custom hats;

  • Special-order merchandise;

  • Products manufactured specifically for your order.

Once one of these orders enters production, it generally cannot be canceled, changed, returned, or refunded.

​

Please Check Your Order Before Approval

Before your custom order is submitted for production, carefully verify:

  • Size;

  • Name spelling;

  • Jersey number;

  • Quantity;

  • Color;

  • Garment style;

  • Logo;

  • Personalization;

  • Design details.

If you approve an order containing incorrect information that you provided, Drip Rush is not responsible for replacing the item at no charge.

​

What If Drip Rush Makes a Mistake?

That’s different.

If we produce something incorrectly compared with your approved order, send the wrong product, or you receive an item with a legitimate manufacturing defect, we’ll make it right.

Contact us within 7 days of receiving your order and include:

  • Your name;

  • Order information;

  • A description of the problem;

  • Clear photos showing the issue.

Depending on the situation, Drip Rush may provide a:

  • Replacement;

  • Repair;

  • Store credit; or

  • Refund.

Please do not throw away, alter, wear, wash, or otherwise dispose of an item you believe is defective until we have reviewed the issue.

​

Sizing Issues

Please select sizes carefully.

Sizing can vary between garment styles, manufacturers, cuts, and materials.

When available, Drip Rush provides sizing information or size charts to help customers select the appropriate size.

Ordering the wrong size does not qualify a custom or personalized item for a free replacement, refund, or exchange.

If we accidentally send or manufacture a size different from the size listed on your approved order, contact us and we will correct the issue.

​

Returns on Non-Custom Merchandise

Unused, non-personalized, regularly stocked merchandise may be returned or exchanged within 14 days of delivery or pickup, provided that the item:

  • Has not been worn;

  • Has not been washed;

  • Has not been altered;

  • Is free from stains, odors, pet hair, or damage;

  • Is in original condition.

Return approval is required before sending merchandise back.

Customers are responsible for return shipping unless the return is the result of a Drip Rush error or defective merchandise.

Original shipping charges are non-refundable unless the return resulted from our error.

Approved refunds will be returned to the original payment method when practical.

​

Sale, Clearance & Limited-Drop Merchandise

Items identified as final sale, clearance, limited drop, or special promotional merchandise may not be eligible for return or exchange.

Any applicable restrictions will be identified at the time of sale when possible.

​

Order Cancellations

In-Stock Merchandise

You may request cancellation before fulfillment or shipment begins.

We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed after processing has started.

​

Custom or Made-to-Order Merchandise

Custom orders may generally be changed or canceled only before they are submitted for production.

Once manufacturing, printing, embroidery, sublimation, personalization, or other production has begun, the order is final.

​

Need Help?

If something isn’t right with your order, contact us first.

We want you wearing your Drip Rush gear, not arguing with a checkout screen.

​

bottom of page